Terms and Conditions for Online and Phone Card Payments (The Trusted Psychics Service)

Your card statement will show all transactions as 'LIVELINES UK LTD.'

All Trusted Psychics package payments using the online and telephone payment card facilities are subject to the following conditions.

1. Online and Telephone Payments

When you complete the online and telephone payment transaction, funds will be deducted from your credit/debit card in the specified currency.

2. Payments

Payments are debited to LiveLines UK Ltd.

3. Online and Telephone Credit/Debit Card Payments Are Secure:

Online payments will be processed directly by Global Payments using Secure Socket Layer (SSL) technology. Telephone credit card payments are transmitted via a PCI-compliant Level 1 provider. Credit/Debit card numbers are protected with high encryption when transmitted over the Internet. LiveLines UK does not have access to your credit/debit card details. We have access to the last four digits of your card number, which may be used for verification during any correspondence with us.

4. Confirmation

If your payment was successful, our gateway will confirm that your payment was completed. If unsuccessful, our gateway will advise that your payment has failed. LiveLines UK will not be notified why a payment has failed. Therefore, you should contact your card provider for details. If your payment fails, you may email us at payments@livelinesuk.com, where we can try to process your card manually. If this method fails, you need to contact your card-issuing bank for further assistance.

5. PIN Numbers

• If your payment is successful, our website will generate a unique PIN number required to access our Trusted Psychics service.
• If you have supplied us with a valid email address and have paid on the website, you will receive confirmation of your PIN number and the phone number to call to access the service. Please note that payments processed through the telephone credit/debit card service will receive a text confirming your PIN number if you've entered a valid mobile number.
• If you lose your PIN, you may email payments@livelinesuk.com, where a staff member will try to recover your PIN. You may be asked to confirm your name, billing address and the last four digits of your card number.
• If you email us after your PIN has expired, please note that your PIN may not be recoverable. We will try our best to assist you; however, we recommend you call us before your PIN expires (usually 24 hours from issuing).

6. LiveLines UK Policies

By using LiveLines UK Ltd.’s online and telephone credit/debit card facilities, you agree to all applicable LiveLines UK policies regarding the use of our tarot and psychic services (Trusted Psychics.)

7. Refunds, Unused Minutes, and Lost Pin Numbers

Refunds will not be offered on any unused minutes or lost PINs.

8. Credit Card Payments

The LiveLines UK Ltd privacy statement will handle all information you provide on the credit/debit card payment facility forms.

9. Terms and Conditions Changes

LiveLines UK Ltd Terms and Conditions for online credit/debit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions in place at the time of the transaction.

10. The Psychic, Tarot Live Service (Trusted Psychics service.)

LiveLines UK Ltd will endeavour to always maintain the services. However, we cannot take any accountability for any service downtimes due to equipment failure or third-party services involved with the services advertised herein.

• The service works on a first-come, first-served basis. Therefore, if your selected reader becomes unavailable - the service will transfer you to the next available reader.
• We cannot guarantee that you will be put through to the reader of your choice by either using their PIN number or choosing them from the carousel of available readers.
• The reader’s feed on the website does take up to 1 minute to update.
• If your chosen reader becomes unavailable, you will be sent to the next available reader.
• The Trusted Psychic Services are provided for entertainment purposes only.
• The minutes on your PIN number that you purchased (packages) are used as soon as you connect to the tarot / psychic service.
• PINs expire after 24 hours; however, you can email payments@livelinesuk.com, and we will extend your PIN for 30 days.
• All calls to the service are recorded.
• You must be over 18 years old to access the tarot / psychic service. We reserve the right to restrict access to persons who do not adhere to our terms and conditions.

11. How Our Tarot/Psychic Service Works

• You can pay for your package using our online credit/debit card facilities or by calling our telephone credit/debit card service.
• When using the online credit/debit card service, your PIN number will show on the payment success page if your transaction is successful. You will be provided with a local telephone number to call where you can enter your PIN to access the service.
• When using the telephone credit/debit card payment service, after successful payment, the service will tell you your PIN number; once this has been completed, we will put you through to the tarot / psychic service. The telephone number for the credit/debit card service, 0121 620 2222, is a local rate number.
• You can purchase more minutes online or through the telephone credit/debit card payment service, so please keep the telephone number safe.

12. Psychic Messenger Service

• The Psychic Messenger service is only available if readers registered on the Psychic Messenger service are logged on and ready to take readings. We cannot issue refunds if a reader is unavailable to read for you at a specific time.
• All users of the Psychic messenger service must be over 18 years old.
• We keep copies of all Messenger conversations. However, only management can access them, and your identity is always kept confidential.
• Readers cannot access your confidential or payment information.
• Payments are processed by our PCI Level 1 verified merchant. We do not have access to your credit or debit card information.
• Refunds will not be issued on unused purchased packages or minutes.
• We reserve the right to block customers from this service and any related services operated by LiveLines UK in the event of a chargeback, payment dispute, or anything that jeopardises the smooth operation of the service or if any of these terms are broken.

13. Contact

• Customer email help: payments@livelinesuk.com
• LiveLines UK Ltd, Victory House, 400 Pavilion Drive, Northampton Business Park, Northampton, United Kingdom, NN4 7PA.